The augmented workforce: humans and automation work hand-in-hand

In a world where robots and artificial intelligence (AI) are ubiquitous, many fear they'll soon be out of work. Some believe that technology will never replace them. Others think it has already begun.

But if you're like me, you probably don't know what to think. There are so many different opinions on the topic; most are contradictory at best or completely wrong at worst—or both! That's why I've decided to write this piece: I want to help explain exactly how I see humans and automation working together in the future so we can all be on board with what's coming next instead of fearing or fighting against it unnecessarily.

The reality, however, says it all: AI is not about replacing but augmenting our workforce. By acting as another team member, automation helps employees become more efficient and successful. It's important to understand that AI is not a replacement for people but rather a tool that can help them be more successful.

The success of your business depends on how well your employees work together; AI can help make this happen by automating repetitive tasks so that workers have more time to focus on higher-level problem-solving, ultimately leading to better decision-making and organizational success.

If you're ready to take advantage of what this new world has to offer—and reap the benefits of increased productivity from fewer mistakes, among other things—it's time for your organization to start using artificial intelligence!

As with every introduction to new technology, the adoption curve from conception to realization takes time. And, as Genpact has learned over the years, many stages are involved in implementing automation solutions. Before you begin developing your solution, it's best to first understand those stages and what you can expect from each one along the way.

The adoption curve is divided into four stages:

  • Interest: The initial interest stage is where companies begin looking at and exploring ways they could leverage automation technologies as part of their business processes. They may start by researching existing solutions or reaching out to vendors for demonstrations or proofs-of-concepts (POCs). This stage represents the earliest opportunity to create a business case for investment in automation technology at your company—so don't wait too long before starting!
  • Evaluation: In this stage of adoption, companies will conduct detailed research on multiple vendors' offerings and determine which ones best meet their needs based on factors such as cost structure, technical capabilities, and integration capabilities with other systems (e.g., ERP). You mustn't rush into choosing just any vendor; take your time here because this decision will have a big impact on overall success down the road when implementing an automated solution within your organization.
  • Commitment: Once a vendor has been selected for implementation purposes (and hopefully after having gone through some formality around securing internal buy-in), it's time for commitment—which means setting up clear schedules for development workflows between all parties involved (i.e., both client organization members/executive sponsors plus vendor partners). This step also includes budgeting requirements over multiple milestones throughout implementation until the final rollout occurs at the end date . . . but not before!
  • After you've completed your analysis and found a compelling business need, the last step before taking on any automation project is to create a business case for your organization. This means calculating and quantifying how an automated solution will align with their needs and goals.

Business cases should be flexible enough to accommodate several scenarios—the future of work is unpredictable, and we have no idea what new technologies might emerge in the next five years. They also need to be extremely easy to read, so anyone on the team can understand them (and make changes if necessary). Business cases should also be measurable: they should identify how much time it will save employees each week, how much money they'll spend less in the long run because of automation...etc.

Finally, a good business case must be executable: you want something real-world, not just pie-in-the-sky speculation about what might happen if everything goes perfectly according to plan! It's better to focus on results rather than theory; after all, no one knows exactly what will happen until it does!


We hope that you now have a better understanding of this technology and its potential impacts on our world today—and tomorrow! As technology continues to evolve and expand into every aspect of our lives (both professionally and personally), automation will become more important than ever. The question remains: How do we utilize all this new information? Well, one way is by embracing these changes and finding creative ways to apply them in our own lives. In other words, let's not fear what might happen if we don't keep up with technology today... instead, let's embrace all of it!

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